Dansko is committed to following the best practices to protect the health and safety of our employees, consistent with CDC, Pennsylvania, and local guidelines. These efforts include minimizing the number of employees in the distribution center at any one time, requiring face masks, enforcing social distancing, regular hand washing, enhanced site cleaning, and other measures.
Also, please note that trucking companies and other carriers may not be operating on their normal schedules, and therefore, your order may be delayed in transit.
We appreciate your continued patience and understanding under these challenging circumstances. Customer Service representatives are available by email, phone, or chat during normal business hours.
Thank you, as always, for supporting the Dansko brand.
Returns and Exchanges
RETURN/EXCHANGE POLICY FOR DANSKO OUTLET PURCHASES ONLY
If you are not 100% satisfied with the purchase you made on this website you may return the purchase in its original unworn, resalable condition and packaging within 30 days of the purchase date.
RETURN FEES
For returns, you are responsible for shipping back to Dansko and any shipping fees incurred. We recommend shipping via UPS or FedEx and retaining your tracking number.
EXCHANGE FEES
For exchanges, a prepaid FedEx label will be emailed. Dansko does not reimburse any shipping charges associated with the original sale. Your exchange order is placed once we complete your return. If there is a difference in cost from the item you are returning, and that difference is less than the initial item purchase price, Dansko will credit your original credit card used at time of purchase. If the difference in cost for your exchange item is greater than the initial item purchase price, Dansko will charge the difference to the credit card provided on your exchange form. You are responsible for the exchange shipping costs. Dansko will charge a flat rate $8.00 shipping fee to the credit card provided on your exchange form. Please note, exchanges are subject to availability. If the requested exchange item is unavailable, Dansko will issue a credit to your credit card used for the initial item purchase.
RETURN/EXCHANGE PROCESS
To begin the return/exchange process, click on the link at the bottom of this paragraph and follow the prompts to obtain the required Dansko return authorization (RA) number. Alaska and Hawaii customers, please contact Customer Service for a return or exchange.
To initiate a return, click here.
REFUNDS
Please allow 5 to 7 business days from the mailing date of your return for receipt and processing at our distribution center. Refunds will be issued to the original credit card used at time of purchase. Please allow 5 to 7 business days, after return processing, for the credit to be issued to your card.
CUSTOMER SERVICE
If you have any questions, please contact Customer Service.
Mon – Thu 8:00AM – 5:30PM; Fri 8:00AM – 5:00PM Eastern Time
Phone: 1-800-DANSKO-4, (1-800-326-7564)
Email: danskooutlet@dansko.com, please allow up to 3 business days for a response.
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